Upcoming Workshop - October 14/25
- Jeni Gunn
- Sep 24
- 2 min read
I'm thrilled to have the opportunity to work with the lovely folks at Volunteer Victoria on this upcoming workshop!
When: Tue, Oct 14 10:00 AM - 12:00 PM PDT
About: Front line workers and volunteers are the face of many of our organizations. They’re the greeters, the direction-givers, the problem-solvers, the helpers and the explainers. Unlike positions that are less client-facing, front line workers have an increased exposure to challenging interactions.
This workshop introduces practices that can support and empower front line workers and volunteers to safely and confidently navigate anything that comes their way.
General Learning Outcomes:
• Explore the concept of bias and how it can influence our approach to conflict.
• How to create policies, plans and communication that can empower teams and influence their perception of safety.
• What happens when de-escalation doesn’t work? Learn techniques to distract, redirect, create space, get help.
• Practice scenarios that explore how body language, active listening, and assertive communication can support de-escalation.
See you there!
Jeni Gunn is a Licensed Private Investigator, Security Coordinator, and Emergency Management consultant who develops safety, security and emergency management solutions. She brings over eleven years of combined experience as a wildfirefighter, investigator, and security coordinator to her work on policy, programming and response for clients in hospitality, tourism, healthcare, non-profit, aquaculture, forestry and more.
Jeni writes about social issues as a member of the Playwrights Guild of Canada, and her work as a freelance writer. Her memoir "Confessions of the Working Poor" was featured in the August 2025 issue of Macleans magazine.
Community service is a core value and Jeni is a former Colwood volunteer firefighter, Herowork volunteer, many roles with the arts, and she currently volunteers with the Colwood/View Royal Emergency Services team.
